Delacon
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Adding call conversions to Google Ads
IntroductionSending Delacon calls as conversions to Google Ads can help optimise your Google Ads campaigns and reduce cost-per-click. There are 2 methods available: Method 1: indirectly via Google...
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Why do I receive calls unrelated to my business?
It may happen that a Delacon number receives calls that are not intended for your business. All Delacon numbers undergo a rigorous quarantining process before they are made available for re-use, wh...
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HubSpot Integration Guide
IntroductionThis guide outlines the steps to integrate Delacon call data with your HubSpot account. Delacon's native integration will automatically create new contacts in your HubSpot CRM and provi...
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Data Field - Extra Tracking
IntroductionThis data field may display additional data that goes beyond Delacon's standard tracking. Based on the data you wish to capture, it may require additional setup steps on Delacon's end a...
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Data Field: Device
Delacon's calltracking solution provides information on the phone or device type used to browse the website before calling. Note, these values will only be available for calls with web session info...
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Salesforce integration - Sandbox setup
Step 1. Contact Delacon Contact your Account Manager or Delacon Support to enable the integration for your account. Please note, that this integration is a chargeable feature and the applicable ch...
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Pausing your Delacon account or individual tracking numbers
To pause individual website tracking services (online) You can pause website tracking services by: Setting the tracking type to "offline". Changing the number in the business phone number field. T...
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Incompatibility of Delacon Website Tracking with Template Website Builders
As part of the Delacon website tracking integration, a custom javascript code will need to be deployed to the website, either directly placed into the source page or via a tag manager. There are ...
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Customer Intent
The customer intent field in the Delacon call log provides a categorisation of each call based on the caller's intent. The value is based on below logic hierarchy: 1) If CRM upload is used and a...
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Obtaining the Google Click ID (GCLID) for call extension calls
Introduction Delacon can upload call conversions from call extensions calls directly into Adwords and SA360 via our native integrations. For alternative conversion matching methods, the GCLID for c...