Delacon
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What is a custom dimension in Google Analytics?
Custom dimensions in Google Analytics allows non standard data to be added into the Google Analytics reporting alongside the standard GA dataset captured. This is of benefit when using Delacon call...
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Why do callers using Samsung phones see a different business name when they call my Delacon number?
By default, modern Samsung (Android) phones come preinstalled with Samsung's Smart Call application (https://www.samsung.com/au/apps/smart-call/) that will identify the incoming or outgoing number ...
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Can I track calls from Google My Business (GMB)?
Google My Business listings are an excellent way for customers to find your business directly from Google search results or Google Maps. Dedicated Delacon tracking numbers can be used in GMB listin...
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What is DTMF?
In telephony systems, DTMF stands for Dual Tone, Multi Frequency. These are the audible tones that are played when individual buttons (0-9, #, *) on a telephone keypad are pressed, which allow call...
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How to Configure Automated Reports in New Portal
Delacon's automated reports allow you to directly send call reports from your record to selected email addresses on a daily, weekly and monthly basis. This allows you to schedule when you want to r...
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Setting up Delacon Google Ads CallOnly ad mapping
Introduction Delacon’s Google Ads (AdWords) CallOnly ad mapping enables you to place call tracking numbers into Google’s Ads' CallOnly ads. This allows calls made directly from the CallOnly ad wit...
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Integrating AgencyAnalytics with Delacon's Call Tracking Solution
1. Login to your AgencyAnalytics account 2. Click on the campaign you are working on and select ‘integrations’ from the left-hand side menu 3. Click on Delacon and select “Connect new Account...
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How to find a web session related to a particular Call ID in Google Analytics
Login to Google Analytics at analytics.google.com Navigate to Behavior > Top Events > Event Action and search for Duration There are two methods to find the web session related to the Call ID, bot...
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Google Analytics - Event Value
Along with the Event Categories that are pushed into Google Analytics following a call to a tracking number, Delacon will also add a value to the event. By default the value sent will be the call d...
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Call Status/Result
There are 3 statuses for calls made to Delacon numbers;Normal/Answered - The call has been connected to the customers termination point.Missed - The termination point has been rung but not answered...