Delacon
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How do I track the types of phone calls I receive if I don’t use Delacon’s IVR?
If you are using an IVR (Interactive Voice Response) system external to Delacon, you may want to know which menu options a caller is selecting once they have called you via the call tracking number...
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How do I track calls from eDMs and banner ads?
In order to track call data from banner and eDM advertisements you need to add additional code to the referral URL link placed on the banner or the EDM. The additional code is ?utm_plasource= You w...
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What is the Delacon quarantine process for call tracking numbers?
Delacon understands that our clients prefer unused call tracking numbers. However, most number types across all countries have been in circulation over a long period of time and there would rarely ...
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What is your up time?
Only by signing Delacon’s Services Charter and having an account assigned, Delacon has redundancy systems in place to offer 99.99% services up time. In the unlikely event that Delacon’s web server ...
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Will using dynamic numbers impact the SEO performance of my website?
The easy answer is no because the search engine robots don’t “see” the tracking numbers because they are contained in JavaScript. In addition, when searching for a specific company in Google, the r...
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Can you supply a gold call tracking number or a call tracking word number?
Delacon doesn’t supply special call tracking numbers. In Australia you can purchase these directly from the Federal Government’s Smart Numbers website. If you purchase a special number it’s easy t...
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How does your call tracking technology attribute offline calls?
For your offline campaigns, Delacon will provide numbers for use in different offline campaigns including print, billboards, radio etc. You may choose to use different numbers for each campaign (ea...
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Search Ads 360 Integration (For Call Extensions only)
IntroductionFollow the steps in this guide to enable Delacon to upload your matched call tracking conversion data to your SA360.In order for Delacon to collect the relevant data and deliver it to y...
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Do I need to change my current phone number/s or make any changes to my phone system?
No. You don’t need to change your existing phone number and you don’t need to make any changes to your phone system. All incoming calls are instantly and seamlessly diverted to your current phone n...
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Call Routing: Ring Group
Calls to Delacon tracking numbers can be answered on a single or on multiple termination numbers, ringing each number in sequence before moving on to the next. If you have multiple termination numb...