Delacon
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How do I edit the layout and content for the email alerts?
Call Notification Emails or Email Alerts can be sent out for a range of calls your business receives. Please note that this service will need to be enabled for you by Delacon support. To get this s...
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If the parameter q is not found in the referrer and landing page, can I use any other parameter?
Yes. You can use the utm_term instead. To develop a proper URL, you can also use Google URL Builder.
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How do I disable call notification emails?
You can disable call notifications by simply adding a dummy e-mail address into the E-mail notification field in the Delacon portal. A step by step guide on how to update the e-mail addresses can b...
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Can I display multiple tracking numbers on my website page with different termination points for each number?
Yes. Each of your call tracking numbers should be wrapped in a specific HTML tag. We supply you with a pdf that that covers all the steps necessary to do this. The process is very straight-forward,...
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How can I download my call report specifications in XML?
Here is the guide to download your call reporting in xml format. However, you will need to manually revise the ‘fromdate’ and ‘todate’ parameters highlighted in yellow, as well as your username and...
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How I do upload/change the whisper message?
To customize the whisper message audio please review the steps below. Please note that the audio file used needs to adhere to the following specifications: File Format: WAVCodec: PCM_S16LEBitrate: ...
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How do I upload/change my voice mail message?
Step 1To change the voice mail message, click on the settings tab and select Change Voice Mail. Step 2Select the campaign or company account for the voice mail. Click on Choose File to select the a...
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What will happen if the call tracking number is published on a web page without the Delacon tracking code?
You will need to put the Delacon code in all pages and then the number will show up in place of the JavaScript code. If you don’t have the code on your website, then Delacon will still track the nu...
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How do I display a call tracking number with spaces?
Single Static Call Tracking Number Step 1From the Campaign Directory, select the CID (campaign or company) that you’d like to add spacing to the call tracking number. Step 2 Add spacing to the cal...
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How do I change my call tracking number so that it diverts to Delacon’s message service rather than my landline’s answering service?
Step 1:Change Transfer Timeout: Once logged in, click on the pencil icon in the first column against the relevant business name. Step 2:Click on the pencil icon next to the “Termination Number”. St...