Delacon
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Suggested Call Handling Process
We have put together this guide on how you should best handle your incoming calls. Prospect telephones your business A prospect calls your business using a Delacon call tracking number they see on...
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Configuring the Salesforce Layout
Introduction This guide is the continuation from the Salesforce Integration Installation Guide and will take you through the steps for configuring the layouts for Leads, Accounts and Contacts in ...
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Salesforce Integration Installation Guide
IntroductionDelacon’s call tracking solution is integrated with Salesforce, allowing for call data to be sent to Salesforce. Following the same principle as the “web to lead” functionality, a new l...
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How to integrate Call Tracking
Introduction This guide will give you step by step instructions on how to load Delacon’s call tracking code onto your website. This is a technical document and is best suited for a web developer or...
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What is the call category report?
The Call Category report provides a visual report on the categories of calls your business receives. Based on the analysis of call transcripts from our speech analytics solution, it can report on:...
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Do you have a Speech Analytics API available?
Yes, Delacon has two Speech Analytics APIs available through http requests: Transcription API The Speech Analytics Transcription API allows you to receive the transcribed text of a call for a speci...
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Where can I find call transcripts in the Delacon Portal?
Call Transcription is an additional product available through Delacon. When enabled, it provides a transcript for each of your calls: Transcriptions can be accessed via the Call Log Report in the ...
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Do you offer post-call SMS capability?
Yes, through our SMS360 product we offer the ability to send your customers a post call SMS for calls made on a mobile phone. The message sent can be completely customised by you through the Dela...
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What are the payment / subscription terms? Is it based on per month? per customer account in adwords?
Pricing is based on a monthly fee for each call tracking number plus a per minute usage rate. Therefore it is volume based. We offer a 30 day month by month contract, or we can offer discounted pri...
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Will the new GDPR laws affect Delacon's integrations?
We have had confirmed to us by a major software partner that from a technical point of view, our integrations will not be affected by GDPR and will continue to function as they did previously. Thi...