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Delacon Live Call Data Push API (WebHook)
IntroductionDelacon’s “Live Call Data Push” API enables integrating partners to manage the call tracking data produced by the Delacon system to be stored in their own integrated CRM. This approach ...
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Delacon Call Tracking Best Practice
Summary Quick Guide Ensure Call Tracking code is implemented correctly. Ensure you have the correct amount of call tracking numbers for increased call tracking accuracy. Notify Delacon of any cha...
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Domo Integration Guide
Introduction Domo Domo is a leading cloud-based business intelligence and data visualization tool. It provides hosted data centre services, web-based applications as well as the benefit of being d...
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SMS360 Setup Guide
Introduction Delacon's SMS360 service product offers the ability to send your customers a post-call SMS whenever they call from their mobile phone. You can customise your messages through the Delac...
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Image Swap Feature User Guide
Introduction This feature will allow Delacon to automatically update an existing image file that contains a phone number with a different image file that contains a Delacon tracking number. This al...
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New User Management/User Configuration Guide
Introduction You can add new users to your Delacon account using the User Configuration feature. This is an important tool to manage user access to your call data and it allows you to instantly cre...
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Apple ITP 2.1: What does this update mean and how will it affect my online tracking?
In March 2019 Apple launched Intelligent Tracking Prevention 2.1(ITP) which now affects both first, and third-party cookies when using the Safari browser on Apple devices. This feature blocks third...
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Delacon Speech Analytics
Introduction The so called ‘digital age’ is upon us – where everyone has multiple devices, content streamed directly into their homes and everything has gone online. With the coming of the digit...
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Glossary of Call Tracking Terms
Field Name Description Call Converted Status Call Conversion status (defines if a caller was on the web page when making the call) Call Date Since Epoch (ms) The date of the call in mill...
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Setting Call Recording Security Key
Security is something we take very seriously at Delacon. As such, we have put in place an optional security feature so call recordings, which may contain sensitive client information, cannot be acc...