Introduction
Multi-Factor Authentication (MFA) is a security process that requires users to provide two different verification factors to gain access to the Delacon account.
The feature can be enabled for the login email that is used to access the Delacon account.
If 5 incorrect passcodes have been entered during the process, the login will be locked for 30 minutes and no further attempts can be made.
Setup
Step 1
Log into the Delacon portal https://portal.delacon.io/login
Step 2
Click on the 'Settings' icon in the top right corner
Step 3
Select 'Multi-Factor Authentication' from Security Settings.
Step 4
Set the toggle button to the right to enable MFA and click 'Apply'.
The default authentication method is through an OTP (One Time Passcode) to your login email.
If you want to use an authenticator app instead, click on the 'Complete Setup' button for that option, and scan the QR code with your preferred app.
Note, authentication via OTP will always remain enabled as the default option, and cannot be disabled.
Step 5
Upon login, you will be prompted to enter the OTP sent to your email.
If you have also enabled an authentication app, you will be able to choose an option.
Step 6
To make any changes to the authentication app in use, or the email address that OTP are sent to, please contact the Delacon support team at support@delacon.io.
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