Delacon
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Microsoft Bing Ads integration
pushing Delacon call data directly into Bing ads for calls that come through Micrsoft bing ads and attributing keyword data.
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Speech Analytics - Ability to be used for QA of call centres
Speech Analytics - Ability to be used for QA of call centres, such as detecting whether the rep said their name in the first 2 minutes, read out terms and conditions, and cross sold other business
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Speech Analytics - Distinguish on-hold messages
Speech Analytics - Ability to distinguish on-hold messages from Speaker 1 and 2
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Marketo Integration
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Speech Analytics - Integrate with rest of system for reporting
Speech Analytics - Integrate with rest of system for reporting in Delacon and push for reporting in Google/Doubleclick, including user interface for setting thresholds on (e.g. a call only rated by...
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Re-label Menu options in new portal
DS Integration should be called that rather than "DFA Token (Offline)" and AdWords report should be called "Call Extensions" report (or "Adwords Call Extensions" if excludes Bing, etc)
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Our reporting in Domo in our portal
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February 2020
Delacon Reporting API Additional enhancements have been made to the Delacon reporting API. There is now greater access to information about captured Google Ads details such as: • Keyword-ID• Ad-ID•...
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November 2019
Out of hours IVR Delacon have expanded the capabilities of our IVR where an additional IVR can be played out of hours. This can be custom-built for clients and allows greater scope for more specifi...
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October 2019
Clients’ Delacon Account will be temporarily locked for 30 minutes if a user (master/user/agency/company) types the wrong passwords in 5 consecutive times. Once the user does successfully log in, t...