Delacon
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Show Call ID
The Call ID is a unique value that refers to a single call on the Delacon platform, which is never repeated. This can be found in the Call Log, other reports that have itemised call information, an...
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Custom Google Analytics Events
When Delacon is integrated with Google Universal Analytics, events are sent into your GA property when a call is made. The default values are pre-set without any configuration needed, however if th...
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Minimum Monthly Spend (MMS)
The Minimum Monthly Spend (MMS) is an agreed minimum charge to your monthly billing. More detailed information on the MMS that applies to your account can be found in the Terms and Conditions of yo...
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Enhanced click event
If you have implemented the Delacon Tracking code, and find you need to capture when a user clicks the Call Tracking number (normally a button click) Delacon injects into your page (or an element t...
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Delacon Portal unavailable
If the Delacon portal is unavailable, it may due to an intermittent issue or routine maintenance. Please wait a few minutes and try again. If there is an extended period where the portal is unavail...
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Location displayed on callers phone
If you are using local numbers for call tracking, callers dialling the number may see the general location of the where the number is located (Town or City) displayed on their phone as they call. T...
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Call Tracking Explained
What is call tracking and why do I need it? Delacon’s Call Tracking solution will give you insights into what happens before, during and after a call. It gives you sophisticated ways of managi...
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Genesys
Delacon has now integrated into the Genesys Cloud platform. For more information please click here, or alternatively contact your Delacon account manager.
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Can a word number on my site be replaced with a tracking number?
Yes, if your website has a phone number displayed as a word (eg 1300DELACON) this can be updated with a tracking number dynamically. Please enter the number and letters exactly as it is shown on yo...
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Does Delacon have a blog?
Yes, you can find Delacon's blog at https://www.delaconcorp.com/blog/. This is updated regularly with new content and announcements for new Delacon features.