Delacon
- Total activity 980
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 15
- Subscriptions 490
Articles
Recent activity by Delacon Sort by recent activity-
How do I set up a goal in GA4?
If you have previously used Google Universal Analytics (GA3) or earlier, you may be familiar with the concept of a "Goal", where you are able to measure how often a website user completes a certain...
-
Integrating Ruler Analytics with Delacon's Call Tracking Solution
Introduction The Ruler Analytics and Delacon integration allows you to attribute your inbound call leads received via Delacon within your Ruler Analytics dashboard. Connecting Delacon and Ruler A...
-
Tracking Number
Introduction The Tracking Number is the telephone number that is provided to you by Delacon, which enables us to collect data on your telephone calls. It is an integral part of Delacon's solutions ...
-
Services Overview
Introduction The Services Overview provides a list of all services and numbers assigned to your account as well as a high-level snapshot of their configuration. Service ID Service Name Service C...
-
Campaign Manager (CM) / Search Ads 360 (SA360) - Conversion Criteria
A conversion criteria can further specify which calls are pushed against each floodlight in CM/SA360. Possible criteria are for example IVR options or call duration. The table below outlines the pa...
-
SFTP Setup Guide
Introduction SFTP stands for Secure File Transfer Protocol and is a tool to easily and securely transfer call data. This could be used to send a secure file to Delacon from your systems or vice ver...
-
Call Routing: Postcode IVR
Introduction A Postcode IVR is a specific type of IVR (Interactive Voice Response) that routes calls based on a postcode selection made by the caller. The caller will be presented with a prompt t...
-
Call Routing: Geo-Routing / State-based Routing
Introduction Geo-routing allows for calls to be routed based on the geo-location of the caller. This will be based on the telephone exchanges the call is routed through for calls from landlines as...
-
Delacon SIP/VoIP Extension Setup Guide
Introduction A VoIP phone is a device that uses the internet instead of physical telephone lines to provide telephone services. VoIP phone systems give you greater mobility, interoperability, and c...
-
Outbound Call Recording
Introduction This feature allows you to record your outbound calls, i.e. the calls you make to your clients. The benefits of this feature are: Monitor your calls for quality assurance and trainin...