Delacon
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Where is keyword and campaign reporting available for Call Extensions?
Keyword/campaign reporting is only available in the Delacon Portal and in DoubleClick Search if you have setup the Delacon AdWords Call Extensions and DoubleClick integration.
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Can we see goal conversions for AdWords Call Extensions in Google Analytics
Call conversions from Call Extensions are not reported against campaigns and keywords in Google Analytics. In order to see this data, you need to view the Call Log Report in the Delacon Portal.
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How do I download a CSV file with my call records
Login to the Delacon portal at https://pla.delaconcorp.com/siteui/login Click on Call Log: Then refine the date range and click the CSV button to download: Related Articles Call Recording
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Why is the "transferred to" number occasionally blank?
When a call is received on a tracking number Delacon's system will begin to transfer the call to your nominated termination point, which will show in the call report under transferred to. However, ...
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Setting up a Google Analytics dashboard to view the keywords in call data
To setup a dashboard in Google Analytics where you can see keyword data for calls average including call duration for the keyword, please click on the below link. This will automatically add this d...
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How does Delacon define a repeat call?
Our call tracking solution recognizes repeat callers based on their IP Address as well as their Caller ID. In most scenarios, if the caller makes another phone call to the tracking number after the...
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How do I add comments to a call?
In the call log, you can add comments to a call for example to qualify your call or add more information about the content of the call. Step 1 Log into your portal and select the Call Log under the...
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What is considered one Delacon session?
A Delacon call tracking session begins when the web browser loads the website in question. As Delacon keeps the web logs for around 10 days, if the user does not close the browser, and accesses the...
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How do I see all the pages that my website user visited within his session?
Extra tracking can show you all the pages that your website user visited within his session. You can set options to just show the last page the user browsed to on the site when his session ended. Y...
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How do I generate a csv file of my calls?
Step 1To generate a csv file of your calls, click on the reporting tab and select detailed call log. Step 2 Select the date range and the campaigns or companies for the report. Step 3 Click on the ...