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Total Calls
The Total Calls Report provides information around the calls you have received during the reporting period. This is broken down into the following sections. You can access the Total Calls report di...
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Number Format
Delacon provided numbers can be displayed in different ways depending on your requirements, or to match the existing format on your website. For example: 1300990999 1300 990 999 (1300) 990 999 To...
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What is an internal referral
When a customer commences a search on the internet, call tracking captures the journey from the initial referral, through to the pages that the customer browses, right down to the page that a pho...
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Call Notification Email
Introduction When a call finishes, an email notification with details of the call (including links to voicemail/call recordings if configured) will be sent to all email addresses contained in the N...
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Can I see statistics like keywords that triggered the call, duration, location etc? What other statistics are available on your dashboard?
Yes – you will see the keywords bid on that resulted in the AdWords click as well as the source (paid, organic, referral, social etc). You’ll also see the call duration, the landing page, the page ...
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Automated Reports
Introduction Delacon's automated reports allow you to automatically send the call reports from your account to nominated email addresses on a daily, weekly or monthly basis. This allows you to sch...
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Service Category / Business Category
This is a free format field that can be used to describe the general purpose of the service. For example: Offline or Call Extensions. This field can be used in conjunction with the Service Name fi...
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Service Name / Business Name
This is a free format field that can be used to describe the specific purpose of the service. For example: Website Number or Yellow Pages Number. This field can be used in conjunction with the Se...
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I am running Dynamic Search Ads in AdWords, why do I not see any keywords in the call reports?
When using Dynamic Search Ads Google will use content from your website to create targeted ads dynamically without the requirement to create a keyword based campaign. This means that when a user cl...
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Credit Card Number Redaction
When Call Recording is enabled, the call audio is made available shortly after a call has ended. Simultaneously, the Call Transcription can also be accessed. To maintain data security, Delacon's cr...