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Delacon

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  • Call Tracking Landing Page

    The Landing Page Tracking report provides details of where a caller entered your website prior to making a call from the entry page or a subsequent page. This is broken down into the following sect...

  • Call Handling

    The call handling menu is defined per CID and sets how the call will be processed. The meaning of each option is as below: Transfer and Voicemail - Incoming calls will be transferred to the termina...

  • Call Tracking Keyword

    The Call Tracking Keyword report provides details on search engine keywords that are driving calls from your website. This is broken down into the following sections. If you are not seeing keywords...

  • Show DNIS

    By default, Delacon will pass through the caller ID of the original caller through to the termination point to be displayed on the operator's phone screen. However,  your requirement may not be to ...

  • Campaign Report

    The Campaign Report provides an overview and summary of the volume of calls received on each of your Delacon campaigns, allowing you to easily compare performance of numbers assigned to different c...

  • Whisper Message

    Introduction The whisper message is an audio file that will be played to the operator when the call is connected, which can announce the number/campaign that the call is coming through from. This ...

  • Call Tracking Source

    The Call Tracking Source report provides an overview of the online referral sources that are driving calls to your campaigns. This is broken down into the following sections. You can access the Cal...

  • Termination Number

    Introduction The termination number will be the telephone number where calls to our Delacon tracking numbers will be forwarded to. This can be any number appropriate for your business (toll free /...

  • Online Calls

    The Online Call report provides an overview of information regarding calls that have been received only from callers who were active on your website. This is broken down into the following sections...

  • Business Phone Number

    Introduction The Business Phone number field is used to identify the existing site number that should be dynamically replaced with the Delacon tracking number. For example, if the number on your s...