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Adwords Report
If you are using Delacon's Google Adwords integration, the Adwords Report will provide detailed information about the paid visit to your website. Adwords data can take up to 24 hours to become avai...
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Call Block Service
Introduction The Call Block service enables you to block/blacklist unwanted and unsolicited inbound calls related to your Service/Customer ID (CID). While blocked callers will not connect to your e...
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Custom On Hold Audio
When a caller rings a Delacon number, they will hear a standard ringtone while they are waiting to be connected to an operator. However, if you would prefer for the caller to hear music or a short...
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Call Log
The Call Log contains full detailed information about each call received on your Delacon numbers. You can access the Call Log by navigating to Reporting > Call Log or by clicking the following link...
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IVR
Introduction An Interactive Voice Response (IVR) system is able to present options for a caller to select, for example Press 1 for sales; press 2 for support; etc, so that they are directed to the ...
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What should I do if I have updated my termination number, but calls are still going to the old number?
If you have previously set up time of day routing, this configuration will supersede the termination number that is set in the main Termination number field. Please read this FAQ for information on...
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Caller Intent / IVR data
If you have an IVR (Interactive Voice Response) system with Delacon or have requested mapping of your own IVR, the Caller Intent Report provides information on which option callers have selected to...
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Specific Call Tracking Use Cases
For specific use cases, you may need to configure your call tracking code. Phone numbers that are images/graphics If you have a graphic as a telephone number, you will need to convert that telepho...
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Voicemail
If you are unable to answer a call from a customer, Delacon's voicemail system will allow them to leave a message so you can return their call. An audio file containing the message the customer ha...
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How calls are distributed to multiple termination numbers
Please review sections Call Routing and Advanced Routing Options of our main Termination Number guide for more information on how calls can be routed to different termination numbers. Related Art...