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UTM parameters to enhance call tracking
Introduction Call tracking works best by capturing dynamic information from the users browsing session, but there are several parameters that can be explicitly defined in the referral URL to force ...
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IVR capture (DTMF intercept)
Introduction If you have an Integrated Voice Response (IVR) system on your termination point that is not supplied by Delacon, the options that the caller enters (Dual-Tone Multi-Frequency/DTMF) du...
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Is there a size limit for call recording files?
There is no limit for call recording file size
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Can I forward calls to international numbers?
Calls made to Delacon numbers can be forwarded/terminated to numbers outside the country of origin, where it is permitted by local regulations. To confirm availability and per minute pricing for ...
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Overview of possible values for the Search Engine and Type columns in the call log
Introduction When a customer commences a search on the internet, call tracking captures the journey from the initial referral, through to the pages that the customer browses, right down to the page...
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Reload Code for Single Page Applications
Introduction Delacon's standard JavaScript tracking code functions by firing on page load and replacing the existing Business Number within the page content with the allocated tracking number. Howe...
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Repeat Timer
When using website tracking, Delacon's system will determine whether the caller is a new unique lead or a returning caller. This article outlines different scenarios for categorising a caller as n...
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How long are call recording files retained for?
Call Recording files are generally retained on Delacon's network for 12 months. We can store them for longer on our network however there may be a fee for this. You can download call data as a CSV ...
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Can I remove the Call Recording warning message that plays before the call connects?
It is a legal requirement to inform the caller that a call is being recorded. This can either be through an automated message that plays to the caller before the call connects, or by the operator t...
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Custom code for A/B split testing
If you are running split/AB testing on your website you may find that the call tracking data does not include the standard referral information relating to how the user came to your site, for examp...