Delacon
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Why do call extension tracking numbers need to come from a separate pool of numbers to the website?
Calls from Call Extension numbers are generated directly from SERPs and there is no session tracking happening at the time of the call. This means we are unable to capture the user's session inform...
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Speech Analytics Profiles explained
When you analyse your Speech Analytics data in the Delacon Portal, you will see that you are able to select a Speech Analytics Profile: Each analysis is performed under a Profile title which can b...
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Why do I see discrepancies in call volume across different reporting platforms?
With Delacon's native integrations, you can push call data into various other reporting platforms. However, as each reporting platform applies their own attribution models, the reporting might not ...
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Can I ring multiple termination numbers at the same time when calls are received on my Delacon services?
Yes, it is possible to call multiple termination numbers simultaneously. Please review our guide on the Ring Group for more information. For other call routing options, please refer to Termination ...
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Delacon Data Integration
If you have an external system that you would like to send Delacon's call data into, such as a custom built CRM, you can use Delacon's wehbook (json) API for this purpose. This will allow you to re...
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Can call recording files be downloaded as a batch?
Yes, this would require a custom setup which would incur a fee. Alternatively, we can keep files on our service for longer for 12 months but an additional cost will apply. Please speak to Delacon'...
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How do I add additional users to my Delacon account?
If you require additional logins to your Delacon account, please review this support page for the different types of logins available.
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How to calculate the amount of call tracking extension numbers you require
We use the following methodology to calculate the quantity of call tracking numbers required when tracking call extensions: In general, we allocate one call tracking number for every 3,000 campaig...
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Why am I hearing a message that my message bank/voicemail is full?
When enabled, Delacon's voicemail service will record the message from a caller and then will send the message though email as an audio file. There is not a voicemail inbox that will become full ov...
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Call Log: Using Advanced Filters
Delacon’s Call Log Report allows a range of filtering options in its Advanced Filter section. You can filter your data by keyword, city, call date, and others. You can also add more than one filter...