Delacon
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I have more dynamic numbers than I need, can I separate one of the numbers for a different purpose?
Yes, we can remove single or multiple numbers from a rolling number pool and assign new CIDs as needed. Previous call history for the number in question will remain unaltered. Please send a reques...
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How do I see call extension call conversion in Google Ads (AdWords)?
If you want to see conversions in AdWords, you will need to switch on Call Reporting in the Call Extensions setup in AdWords: However please note that this will only pick up calls made from mobile...
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Why does the termination number contain a "d" or "m"?
The "d" or "m" signifies an internal routing, which means the call will be routed to another service within your account. This may be required to accommodate your custom routing requirements and is...
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How can I tell which tracking number the caller dialled?
If you have multiple tracking numbers with Delacon you may be sending all your calls to the same termination number. By default, and where available, Delacon will pass through the original caller I...
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How do I replace multiple different numbers on my site with the same tracking number?
In order to replace the existing number on your site, Delacon's tracking code will look for the Business Phone Number to replace with the allocated tracking number. If you have multiple numbers you...
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What is a Superuser?
There are various levels of access available to the Delacon portal to allow the appropriate flexibility for managing your Delacon products. A Superuser is a level of access that allows full managem...
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Speech Analytics Reporting Integration Transcript
Introduction Our system allows our clients to access Speech Analytics transcript reports through HTTP requests as shown below. The result can be received either by JSON or XML: Obtaining call tran...
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How do I become a Delacon customer?
If you are not a Delacon customer and would like to join, or if you have any questions around pricing for Delacon's services, please email sales@delaconcorp.com and one of our team members will as...
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Cut Key
If you are using Delacon's call feedback feature, the survey is initiated automatically when the caller disconnects. In order to initiate the survey before the caller disconnects, a dedicated cut ...
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Why is the length of the call recording different to the duration in the call report?
When a call is made to a Delacon number with call recording enabled, the sequence of events is as follows: 1. Caller dials Delacon number2. Call recording notification message plays to Caller3. Whe...