Delacon
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Geo-location Information
Delacon provides information on the geo-location of the caller, which is determined by these two factors: For calls from a landline - The geo-location will be determined by the caller's phone numb...
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CID Grouping within the tracking code
Multiple CIDs that target the same business number (website number) can be grouped together and their tracking numbers be displayed based on the visitor's source of entry to the website (eg paid, o...
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Can I receive multiple concurrent calls on my tracking numbers?
Delacon does not place any restrictions on receiving multiple calls to a single tracking number at the same time, all calls received will be connected to the configured termination number. Please...
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Login Activity
Introduction A new feature has been added that generates a report of all login activity, providing information on who has accessed your account. The report can be filtered by Account Name; Machine...
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Sentiment Analysis Report
Introduction The Delacon Sentiment Analysis feature analyses your call for its positive and negative attributes and compares it with historical calls to define its state in terms of polarity in sen...
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Identify your Google Analytics goal completion for web enquiries
If you are looking to identify your Web enquiries within Google Analytics, follow the steps below. Step 1 Login to your Google Analytics account at https://analytics.google.com/analytics/web/ Step...
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Changing the Time Zone in the Delacon Portal
Introduction You are able to change the time zone in the Delacon Portal to ensure that the call data is matching your preferred local time. Note this setting will have below impacts: - the da...
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Set Volume (Incoming)
If you find that you are unable to hear all callers clearly due to low volume, the Set Volume (Incoming) can boost the volume of the incoming call. The volume can be set from 0 (default) to 9 (maxi...
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How do I stop a call from being recorded?
Our stop/start call recording feature allows you to stop a call from being recorded if a caller requests for you to do so. This can also be used to temporarily disable the recording to prevent sens...
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How do I track calls from a banner ad?
In order to track call data from banner advertisements you need to add additional code to the referral URL link placed on the banner. The additional code is ?utm_plasource=banner Therefore for exam...