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Google Ads Cost per Lead for Delacon Calls and Web Enquiries combined
Introduction Cost per lead (CPL) refers to the Google Ads/AdWords costs to acquire a lead, a lead could be a phone call and/or a web enquiry. If you are looking to calculate your cost per lead ...
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E-mail White Label User Guide
This guide has been merged into the Portal White Label User Guide.Please review Step 4: Customising the sender e-mail for call notifications for more information on how to whitelabel the sender e-m...
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Speech Analytics Categorizer Report
Call Categorizer Report The Call Categorizer report provides a detailed breakdown of the identified categories for calls to your business. It also displays the trends of calls belonging to diffe...
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Consolidated Billing Guide
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Set Volume (Outgoing)
If you find that all callers are unable to hear you clearly due to low volume, the Set Volume (Outgoing) can boost the volume of the outgoing call. The volume can be set from 0 (default) to 9 (maxi...
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Does the standard 'This call will be recorded' message need to be played before all calls?
Generally, the caller will hear a message advising that the call will be recorded. However, a Delacon customer may prefer that their operators tell callers that the call will be recorded instead. ...
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Rolling Numbers Calculator
Introduction In order to accurately track each visitor to your website, we need to ensure that there is a big enough pool of tracking numbers. The required size of the number pool will depend on th...
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How do I track calls from an eDM?
In order to track call data from an eDM you need to add additional code to the referral URL link placed in the eDM. The additional code is ?utm_plasource=edm Therefore for example if the URL is www...
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Call Routing: Time of Day Routing
Introduction With Time of Day (TOD) routing rules, you can further diversify how your calls are being answered at any given time of the day. For example, you can determine that during business hour...
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How to add existing call extension numbers into Google Ads (AdWords)
If you already have existing Delacon call tracking numbers setup in AdWords and want to add them to Call Extensions, please follow the below steps. Note: Only one call extension object should be cr...