Delacon
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How can I reset my password?
In order to reset your password, please check out below approaches. Please note some approaches might not be available for your type of login. Password reset in the Delacon portal 1. Log in to ...
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Delacon Tracking Code
The Delacon tracking code is the centerpiece of our solution and allows Delacon to capture web session data about your phone calls. Without the tracking code, all website calls will appear as offli...
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Portal White Label User Guide
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Rebilling for Agency and Directory Clients
Introduction This feature allows SMB agencies and directories to bill their clients directly, as well as enable all Delacon clients with multiple business units to segment and streamline their bill...
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Delacon Call Tracking to calculate Paid Search Cost Per Lead (CPL)
Introduction If you are looking to calculate your cost per lead/CPL from campaigns, ad groups and keywords, this guide will show the set up to be completed. CPL refers to the cost taken to acquir...
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Speech Analytics Keyword Spotting and Analysis Report
Introduction The Keyword Spotting and Analysis Module (SAM) analyses keywords and phrases in two ways: Automated Term Identification The SAM will scan transcripts for the frequently spoken key...
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Call Recording
Introduction Delacon's Call Recording feature allows the recording of calls made to Delacon numbers for playback at a later stage. The audio will be available as an mp3 file shortly after each call...
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Can Delacon record conversations between the call centre and the caller?
Yes, Delacon offers a call recording solution as an additional product to our call tracking solution. All recorded calls are saved in .wav format and are stored on a secure server. The recordings c...
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Can I export call data directly to a third party platform?
To view the Delacon data in selected third party platforms you can consider using one of Delacon's native integrations or alternatively use one of Delacon's API's to send the call information. Ca...
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How can I change my password expiry settings?
By default Delacon portal passwords need to be changed at least every 90 days. If you have a need to remove this requirement, this can be done in the portal by visiting Settings > Update Password S...