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CRM Sales Data Matching and Upload Tool
Introduction The CRM Data Upload Tool for phone-based sales allows you to upload sales data from your CRM directly into AdWords, Google Analytics and DoubleClick. This provides advertisers with ...
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HTML Email Template Configuration
This video is your HTML Email Template Quick-guide. For a more detailed account please see our full "Setting up Email Alerts Guide"
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Call Feedback
Delacon's Call Feedback survey allows your operators or call centre staff to categorise the nature of the call as soon as the caller disconnects, allowing immediate reporting on the type of enquiri...
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Your Introduction to Call Tracking
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Does Delacon have a solution which can recognise whether a caller is a customer or member?
Delacon's system captures the caller phone number, unless they have blocked their number to be private. It doesn’t capture any customer or member number. Alternatively we offer an 'IVR Capture' fe...
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Google Ads (AdWords) Call Extension Integration Guide
IntroductionDelacon’s Google Ads Call Extension Integration allows you to view Google Ads data for your Call Extensions in the Delacon Portal. This enables you to understand which campaigns and key...
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How can I view call data from cancelled services?
Call data from cancelled services will be automatically excluded from all reports, even for time periods when this service was still active. In order to view data from cancelled numbers in any of t...
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Troubleshooting: Tracking number not updating on web page
If you have followed the call tracking implementation guide but can't see the Delacon tracking number swapping on your website, please review below troubleshooting steps. - Check that the Delacon ...
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Call Routing: Round Robin
Introduction In order to distribute calls more evenly to multiple termination numbers, round robin call management can be enabled. This setting will dynamically change the order of termination num...
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How do I prevent multiple call records when I have a multi-level IVR?
If you have a multi-level IVR setup that uses separate CIDs for each level of the IVR, you will find that calls to your number will generate multi call records. These records will each...