Delacon
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Capturing additional information using the Call Tracking Live Call Data Push API (WebHook)
Introduction Call tracking customers have the option of capturing call tracking data using Delacon’s Live Call Data Push API (WebHook). This API enables integrating partners to manage the call trac...
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Login types
There are various levels of access available to the Delacon portal to allow the appropriate flexibility for managing your Delacon products. You can assign additional logins to access your Delacon a...
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User Agent/Browser
In the context of call tracking, the captured User Agent allows Delacon to identify the type of internet browser the caller was using to browse a website before their call was made to the tracking ...
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Troubleshooting: Accessing Delacon's Google Data Studio reports and other Google Marketing Platforms
Introduction Delacon's Google Data Studio reports can only be shared with and accessed by other Google accounts. This is why you will need to ensure that the e-mail address that you are logged in w...
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How can I enable my IVR for business hours only?
There is an option to define the "Operator Hours" of your IVR, ie. the times of day when your calls will be routed through the IVR. Outside the defined operator hours, calls will be routed accordi...
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Connecting your Delacon data to Tableau using Google BigQuery
Tableau allows you to combine data from multiple sources and display it on visual dashboards. Your Delacon call data can be pushed to Tableau, via Google BigQuery. Before connecting to Tableau, you...
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Call Visualization and Transcription
Introduction Our Call Transcription feature sits alongside your phone system so there is no need to make any changes to your existing infrastructure. Calls are transcribed in almost real time and ...
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Merging Duplicate Leads in Salesforce for Accurate ROI - 2
Situation: In Salesforce, there are often cases where in spite of working on the lead that was originally received from a certain source, there is a tendency for a user to (re)create an exact dupli...
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White Label Forgot Password Link
Introduction When a user requests a ‘forgot password’ link from a white label portal, the email and link to reset the password will appear to come from that white label agency. White label admins ...
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E-mail White Label User Guide