Delacon
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How long would it take to port my existing toll free or landline numbers?
It will generally take between five and seven business days to port toll free numbers, but can take up to 20 business days. Landline numbers may take a bit longer.
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Can Delacon's tracking be used on Accelerated Mobile Pages (AMP)?
Due to restrictions in running third party code on Accelerated Mobile Pages (AMP), Delacon does not support call tracking on AMP pages.
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Where do I log into the call tracking portal?
To log into the call tracking portal, please visit https://pla.delaconcorp.com/siteui/login To log in you will need your Delacon username and associated password. If you do not know your password, ...
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What is an MID?
In Delacon's call tracking solution, an MID is a Master ID. This is equivalent to an account number, and each MID will contain one or more CID's. To find out more about how a MID is used and wher...
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What is a CID?
In Delacon's call tracking solution, a CID is a campaign/company ID which is a reference to a single tracking number or pool of tracking numbers. This is used in the tracking code in order to updat...
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Is Delacon's call tracking affected by parallel tracking?
Parallel Tracking is bring introduced by Google in their AdWords product. This enhancement is designed to improve performance when clicking through to a website from an AdWords Paid Search or Displ...
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Is Delacon's call tracking affected by ITP (Intelligent Tracking Prevention)?
ITP (Intelligent Tracking Prevention) is a feature of MacOS 10.14 Mojave (and above) and iOS 12 (and above). The feature is designed to make Apple users using the Safari browser less individually i...
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Why are there multiple versions of your tracking code?
There are different versions of the Delacon tracking code that allows for a more customised approach to tracking your website. Each code is valid and is not depreciated. To find out more about th...
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Is there a separate code like Google Analytics that needs to be inserted on clients websites?
Yes – each website requires different/unique Delacon code so that we can track calls to that specific website.
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Does IVR tracking or member matching come at an additional cost?
We offer various options for CRM integration and IVR tracking, including free options involving no development or an API, and an option involving custom development on our side, at a nominal fee.