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Regarding the AdWords integration, in the Delacon portal we link to the AdWords ID. Does that automatically pick up the Delacon number that has been placed into the AdWords Ad Group? Or is further definition required?
You are required to complete the following AdWords integrations in order to push AdWords Campaign and Keywords into the Delacon portal: AdWords integration for calls from landing pages:https://w...
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How do I capture the first party cookie from callers?
To capture the first party cookie as another piece of data associated to the caller, you need to add the following code to the standard Delacon javascript. var extTrkStr=(function(name){ var value ...
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Can I reuse call tracking numbers for a new client?
If you have a number that needs to be reused for another client or purpose you can do so without contacting Delacon, however, as the assigned CID number will be the same, all history and call recor...
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How do I track calls across domains?
Introduction Cross-domain tracking refers to the process of recording visitor data and segmenting it over several domains or subdomains for analysis, eg if a link on your main domain transfer web v...
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Can I use my main current online number as one of my dynamic call tracking numbers?
It is probably not a good idea to make your main current number one of your rolling numbers. If you use your current number on business cards or anywhere else offline, it may cause inaccuracies in ...
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How quickly does the tracking number replace the non-tracking number on my site?
The call tracking number appears once the JavaScript is loaded in the page. Our current JavaScript is placed in the header of your page, so it will load first and your current contact number will s...
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How can I adjust the look and feel of my call tracking number after I add the Delacon tracking script and HTML mark up?
When you add the call tracking script, you will need to wrap your call tracking numbers in an HTML tag called a div tag. In the div tag you will attach an ID number to this. What is important is th...
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How do I change my termination number?
In order to change your termination number, please follow the steps below: Login to your account. Click on the Services menu, then List Services and Edit for the service you wish to update In th...
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Can we use shared numbers across multiple websites?
We advise against using shared numbers across sites. Even if there was a pool of numbers used by multiple sites, that is not the ideal set up. The best practice is for each site to be treated separ...
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What is the additional DID number I notice attached to my number?
The number you see is used internally for routing the calls from your 1300 number. The actual call flow is: YOUR 1300 NUMBER -> INTERNAL NUMBER TO ROUTE THE CALL -> YOUR TERMINATION NUMBER All your...