Delacon
- Total activity 980
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 15
- Subscriptions 490
Articles
Recent activity by Delacon Sort by recent activity-
How do I add IVR parameters to the call notification email?
You can add either the IVR Option or the IVR description parameters the caller selected into the call notification emails your business receives. For example, you can receive an email which says: ...
-
Why does the code need to be on every page of the website?
The tracking code needs to be on every page of your website - even if you don't have a number on the page - so that call tracking can be collected across your entire site. By putting the code on e...
-
What format do audio files need to be in?
All audio files uploaded to our system - Voice Mail, Call Whisper, Music On Hold, IVR Welcome Message, IVR Prompt, Call Recording Message - need to be in below audio format: File Format: WAV Codec...
-
What is the purpose of the Termination number field in the tracking number configuration?
The termination number will be the telephone number where calls to our Delacon tracking numbers will be forwarded to. This can be any number appropriate for your business (toll free / landline / mo...
-
What is the purpose of the Business Phone number field in the tracking number configuration?
The Business Phone number field is used to identify the existing site number that should be dynamically replaced with the Delacon tracking number. For example, if the number on your site prior to i...
-
How do I block specific numbers from calling my business?
To block specific numbers from calling your business, you will need to add the numbers to our Call Block Service. To do this: Login to the Delacon Portal. Navigate to Reporting -> Service. In the...
-
How do I enable email notifications to be sent for missed calls only?
To edit the email notification settings to send notification email only when a call is missed, you will need to make a change in the Delacon Portal: Login to the Delacon Portal. Navigate to 'Repor...
-
How can I get the IVR Tracking data? (is there any API built for IVR data transfer?)
We can push IVR data to Google Analytics and Campaign Manager. We also track this data in our portal. What is IVR Data? IVR is Interactive Voice Response. It is essentially an automated phone messa...
-
What level of IVR tracking Delacon can provide?
Delacon can detect IVR options selected by callers. such as “Press 1 for sales." This data can then be fed into bid optimisation platforms to optimise bidding based on caller intent. Our system is ...
-
How do I limit call tracking to only track calls that are set against a very specific criteria?
If you want to limit the types of phone calls being tracked, you can use customa call tracking criteria to specify this. This is in addition to the five standard tracking options currently availabl...