Delacon
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How to top up your account
Option 1: Manual method (one-off payment, no Paypal account required): Step 1: Login to your Delacon account.Step 2: Click on the Billing Tab and click on PayPal Top Up. Step 3: Choose the amoun...
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Why does the number appear to flicker after implementing call tracking?
As Delacon's tracking code will dynamically replace the existing site number with a tracking number, it may be noticeable to your customers when this occurs. Generally this can be improved by ensu...
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How is Delacon call data pushed into GA (Universal)?
Delacon sends an event for each call made. By default, there will be one event per call. If you have any customised Google Analytics set up, there may be more than one event per call. The event i...
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Why can’t I see any tracking data in my call reports? I only see the users that called my tracking number.
Your javascript call tracking code is not implemented properly or not at all. Check your website to make sure that your call tracking script is embedded correctly. Instructions can be found by refe...
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Why do I need to dial the area code of local numbers when using VOIP?
As VoIP services can be provided over multiple locations, we do not pre-set an area code so to avoid outgoing calls being placed to incorrect numbers. However, if required, this can be pre-set at y...
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I am currently using an alternate internet connection, why is my VoIP service not working?
For your security, VoIP services can only be accessed from Internet Protocol (IP) addresses that have been provided to Delacon. This prevents use of your service by unauthorized third parties. If y...
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I am receiving SSL errors when using Delacon's https API. What is the cause?
To maintain a high level of security Delacon requires the use of up to date security protocols for any client system accessing data via an API. As such, TLS 1.1 is the minimum requirement for acce...
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How can I cancel numbers from my account or cancel my Delacon service?
Please complete the following cancellation template with the details of the request and send to cancellations@delaconcorp.com. Our cancellations team will process the cancellation and inform you on...
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How do I track calls made from Facebook ads?
To track calls made from Facebook ads, you will need to add in specific UTM tags/campaign parameters to the URL of the ad link. If a user clicks on an ad and goes to your web page and then they ma...
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How do I manually start the Post Call Survey?
The Post Call Survey is normally triggered when the caller hangs up. However, if the caller does not hang up properly or you need to start the survey manually, you can do this through the Delacon P...