Delacon
- Total activity 980
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 15
- Subscriptions 490
Articles
Recent activity by Delacon Sort by recent activity-
Copying HTML Email templates
HTML Email is a new feature that Delacon has released on July 2019. This button is for client who are with us before July 2019, and if you would like to use the HTML template to replace your curren...
-
Client Reporting Integration / Request API
IntroductionOur system allows you to access call reports either through HTTP requests, or via FTP updates. This way, you can retrieve call data without needing to access the Delacon portal. The rep...
-
Activating Delacon Call Data Transfer in BigQuery
Introduction Delacon has several methods for transferring BigQuery data to customers. The option that you select is based on your needs and your level of familiarity with BigQuery. The options avai...
-
Setting up Delacon AdWords Call Extensions
Introduction Delacon’s AdWords (Google Ads) Call Extensions enables you to place call tracking numbers into Google’s AdWords Call Extensions. This allows calls made directly from the ad without ...
-
Defining Source/Medium in Google Analytics for offline calls
Introduction Defining the source/medium field will enable more meaningful reporting in Google Analytics by capturing all offline calls. The fields that were previously undefined can now be accurate...
-
Call Notification E-mail: Customising the layout
IntroductionCall Notification E-mails or E-mail Alerts can be sent out for a range of calls your business receives. To enable call notification e-mails, please review this setup guide. If you would...
-
Is CRM integration complicated and involve lots of private data?
No. We simply require date/time of call, called phone number (if not blocked/private) and sales value (or another metric such as booking). Delacon also provide an option called “CRM Data Matching” ...
-
What is IVR Listening?
IVR (Interactive Voice Response) Listening enables Delacon to detect caller intent. Customers select from an interactive menu (press 1 for sales, press 2 to speak to an operator) to be directed to ...
-
MID
In Delacon's call tracking solution, a MID is a Master ID. This is equivalent to an account number and is a unique identifier for your account with Delacon. Each MID will contain one or more CID's....
-
CID / Service ID
In Delacon's call tracking solution, CID stands for campaign or company ID and is a unique identifier for a single tracking number or a pool of tracking numbers. It sometimes is also referred to as...