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Speech Analytics - Keyword Spotting
The Keyword Spotting and Analysis Module (SAM) analyses keywords and phrases in two ways: Automated Term Identification The SAM will scan transcripts for the frequently spoken keywords and phrase...
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Speech Analytics – Call Category Report
You can access the Call Category Report directly by clicking the following link: https://pla.delaconcorp.com/siteui/reports/callCategory For the Call Category Report, the Speech Analytics Module (S...
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How to setup, configure and modify Delacon's Interactive Voice Response (IVR) solution
Introduction Delacon offers a fully hosted IVR solution that can be used within Delacon’s advanced call tracking solution and as a standalone product. Delacon IVR will effectively and accurately ro...
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My calls contain sensitive information, can I restrict who can listen to the call recording files?
When using Delacon's call recording feature, links to the call recording are available (by default) in the Delacon portal and on the email notification that is sent following the call. If you are c...
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How to configure custom Floodlight Variables in the Google Marketing Platforms
Introduction Custom Floodlight variables enable you to pass additional call data into Campaign Manager and Search Ads 360. Custom variables use the (case sensitive) keys u1, u2, and so on, and can ...
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Delacon introduces the latest version of our Acquisio Integration
Acquisio Integration Delacon is excited to introduce the latest version of our Acquisio integration, that now makes optimizing and supercharging your PPC campaigns easier than ever. Delacon’s or...
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Voicemail is enabled on my Delacon service, but it does not seem to be working?
Delacon's voicemail system can be used to record a message from your customer if they cannot speak to you directly, and is activated under the following circumstances: - The termination point Del...
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I have uploaded a custom audio file in the portal, why is it not playing?
If you wish to customise the audio file heard for one of Delacon's features, such as the whisper message or IVR menu, the file needs to adhere to the following file format and specifications: Fil...
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Portal White Label User Guide
Introduction Delacon’s White Label Solution allows you to present the Delacon portal as part of your own services, tailored to suit your own brand, including coloring and logo. This is a great way...
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Overview Dashboard
The Overview Dashboard provides at a glance reporting of commonly used call statistics and is the default view when logging into the Delacon portal. This is broken down into the following sections:...