Delacon
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Salesforce integration - Live vs Live (Lead Only)
When using Delacon's Salesforce integration, there are two Real-Time Integration options available; Live and Live (Lead Only). Live When the live option is selected Delacon will actively check w...
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Where do I find my MID?
For more information on what a MID is and where to find it, please review this guide.
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Delacon Outages
If there is an outage or impact to Delacon services, an update will be posted to the Delacon status page, found at https://delacon.freshstatus.io/ Here you can see the current status of Delacon's...
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Partnerize Integration
Delacon’s integration with Partnerize allows call data to be sent into the Partnerize console for easy access to all your partner marketing performance data in one platform. This will enable you to...
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Call Rating
When a call is made to a Delacon tracking number a notification email will be sent to your nominated email address. Included at the bottom of the email are links to provide a rating of the call fro...
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Call ID
The Call ID (or pkey) is a unique value in the Delacon system that refers to a particular call and its associated information. This value is never repeated and can be used to pinpoint the specific ...
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Billing API
Delacon's Billing API allows customers to download a CSV file with the charges per call for a specific day or a specific month, separately to the monthly billing statement. This API is accessible t...
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Google Analytics Event Categories
When using the Delacon Google Analytics integration, there are 4 default Event Categories that are available when reviewing the call data. calltracking -This event category is used when Delacon h...
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Can I add spacing to the termination number?
When adding a termination number to the configuration of your Delacon services it should be entered as a number without spacing (eg 1300990999) rather than with any spacing or other formatting that...
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Customizing the Call Recording Notification Message
When using Delacon's Call Recording feature, an automated message will play to inform the caller that the call will be recorded so they have the opportunity to disconnect before entering a recorded...