Number Portability (porting)

Introduction

If you have numbers with another telephony provider, you may be able to transfer them to Delacon. This depends on the number type, the country you are in, and other factors such as your contract term with your previous provider or additional features that are connected to the number such as fax or internet.

If you would like to discuss bringing your numbers to Delacon, please contact your account manager or sales@delaconcorp.com, or email support@delaconcorp.com. Charges may apply.

Considerations

Before starting the porting process, please review below points:

• Ensure the numbers you wish to port are not subject to a contract term with your current provider. Porting a number to Delacon may not release you from contractual terms.
• Check with your current provider regarding an fees applicable to porting numbers away from them. 
• Check whether they are any associated services attached to the number you wish to port, eg fax, internet, geo-routing, hunt groups, etc. Some services may not be available once the number has been ported to Delacon. Check with the Delacon Team on what services we can support.
• While unlikely, there may be a downtime on the numbers during the porting process.
• Delacon may charge a porting out fee for porting the number away from Delacon again.

Porting Process

1. Contact the Delacon Team with your request to port number(s) to Delacon.
2. Complete the Porting Authority Form provided by the Delacon Team.
3. Supply any supporting documents, eg. current provider invoice or proof of ownership. Please review to section "Additional information needed" for specific requirements beyond the Delacon porting form and current provider invoice.
4. The Delacon Team will then initiate the porting request.

Below is a sample flow of the porting process. The timelines provided are typical for AU 1300/1800 numbers and may differ for other number types and countries. Please refer to the table further below for estimated porting timeframes. 

Porting Timeframes

Below are approximate timeframes for number porting by country and number type: 

For porting timeframes for all other countries, please enquire with your Account Manager or the Delacon Support Team.

Additional information needed

Australia (Mobile numbers)

To port AU mobile numbers, please provide the account number that is uniquely assigned to each mobile number. Please reach out to the losing provider to obtain this information.

USA

For porting US numbers, we may need additional information. Please check with the current host provider to obtain below details:

• The BTN (Billing Telephone Number): the BTN is a unique identifier for your customer account and is generally NOT the account telephone number displayed on the bill copy. You will need to request the BTN from your current provider and verify whether there might be different BTNs for each number you wish to port.
• The PIN/Passcode: Some carriers require a PIN/passcode in order to authenticate and approve the port request. Sometimes it will appear on the bill copy (with certain carriers), otherwise please request this info from your current provider.

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